Why Reincarnation?
Founded by leaders with deep expertise in global outsourcing. We are a Malaysia-based “Technology Driven CX company”. We deliver CX for large or small clients alike. We specialize in providing cost-effective solutions, especially to small / mid-size organizations. Our Technology solutions are innovative and ideal for the Covid times. And our training programs bridge the talent gap for the CX industry as well as create employment
Our Services
Customer Care
- Inbound, Outbound, Collections, Retentions.
- Product support.
- Technical support CRM integration with major chat platforms like Whatsapp, Messenger, WeChat, Viber, Line, Telegram.
- Chatbot solutions, IVR Solutions, Automated messaging platforms.
BPO Consulting
- Setting up Malaysia BPM operations.
- BPM Analytics & Dashboarding Services.
- BPM Efficiencies and Optimization.
- BPM Workforce Management Solutions.
Technology Solutions
- WFH Productivity management solutions
- CRM Solutions
- Monitoring solutions
- Smart Building Solutions
- Information security compliance services
Training Programs
- Partnership with Government Agencies
- Develop Talent Pool for BPO industry
- Create Employment Opportunities
- Bridge Talent Gap
- Internal growth programs for BPOs
Why Reincarnation
Reincarnation as a global service location.
- Multi-lingual capability, attracts talents locally (Malay, Mandarin, Cantonese, Tamil and from Japan, Korea, Indonesia, Thailand and Vietnam.
- Ideal replacement for multiple small sites in multiple countries.
- World class infrastructure (Ranked 21 by World Bank).
- Low Cost of Living Index.
- Stable Political Environment.
- Low Climate Risk.
- Unrestricted employment of foreign knowledge workforce.
- Supportive Government – Business friendly policies, Easy Immigration.
- Negates resistance to off-shoring as natives serving natives.
- Offers Scale and Flexibility.