Practical expertise across technology, design, operations and research.

Business systems and internal platforms

Start a conversation
Tell us about your project

The problems these systems remove

01
Admin that grows every time the workload does. Taking on more work means taking on more people to process it, so growth arrives as cost in the back office rather than capacity in the business. As volume grows, a well-designed system should reduce repeated checking and route exceptions to the people who need to review them.
02
The same information entered three or four times: once when it is captured, once into a spreadsheet, once into the accounts package, once again into the report at month end. Every re-entry is somebody's time, and it is where the versions start to disagree.
03
A system that holds most of the record but not all of it, so the part that matters still lives in an inbox, a shared folder or somebody's head. When a customer disputes something or an auditor asks, a morning goes on reassembling what happened.
04
Invoicing that runs weeks behind the work because the paperwork has not caught up. When delivery evidence and invoicing data share one workflow, teams can remove avoidable handoffs and raise accurate invoices sooner.
05
Five subscriptions each doing a fifth of the job, none of them talking to the others, and somebody moving data between them every morning.
Silhouette of a man sitting at a desk using a computer with a pink background.Silhouette of a man sitting at a desk using a computer with a pink background.

What a build usually looks like

Every business is different and the systems get assembled from the same few pieces.

At the centre is one complete record of whatever your business actually handles: a job, an order, a case, a client, a property. Everything attaches to it, so the record is the whole story rather than the part that fitted on the form. Information goes in once, entered by whoever is closest to it, with the rules travelling with it, so the half-finished version never gets submitted and nobody has to key it into a second system afterwards.

Eight men in a meeting room, one writing on large sheets on the table while others watch.Eight men in a meeting room, one writing on large sheets on the table while others watch.

Around that sits the work that used to need a person: assignment and scheduling, the chasing and the reminders, approvals that route to whoever has to sign them off, escalation when something stalls, and the invoice raised from the same record the work was done against. Managers see status without having to ask for it, and the reports that took someone a morning build themselves. It connects to Xero or Sage, your CRM and whatever else you keep, so this is where people work rather than one more subscription to feed.

Sectors we build for

The same operational patterns appear across many industries.

Recently we’ve worked in: construction and groundworks, estates and ground maintenance, manufacturing, field service and engineering, healthcare and clinical operations, and pharmacy. What these have in common is the shape of the problem rather than the sector: work happens away from a desk, evidence has to be captured while it happens, and somebody in an office is holding it all together by hand.

Two men smiling and posing with thumbs up in front of a Linkup app billboard on a city street.

What it costs

Business systems typically run £15,000 to £60,000 excluding VAT. A first phase is usually 8 to 12 weeks; a full system is 3 to 5 months. What moves the number is integrations with what you already run, whether the field side needs to work offline, and how many different types of user need their own view. Our full breakdown is on the cost guide.

Two men looking thoughtfully to the left against a bright yellow wall background.
See how much would it cost

Start with discovery, not a quote

Nobody should commission a system off a hunch, ours included. Discovery is a short, structured look at how work actually flows through your business, and it ends with a plain-English recommendation of what is worth building, what is not, and what it should cost. The depth, timing and fee are agreed before work begins. If the answer is that an off-the-shelf tool does most of the job, you will hear that from us.

Bearded man in gray hoodie writing on a whiteboard filled with handwritten notes and diagrams.
Start with discovery

Common questions

It is the norm. This pattern appears in field services, property, healthcare, manufacturing and other operational teams. You bring the knowledge of how the work happens and we bring the software side, which is why discovery starts with watching the process rather than writing a spec.

Typically £15,000 to £60,000 excluding VAT, with a first phase usually landing between £15,000 and £25,000. The cost guide sets out what moves the number. Check out how much it costs.

Usually yes, and integrations are normally part of the build. If a tool you rely on is staying, the system works with it rather than replacing it. Older on-premise systems without an API are the ones to talk about early, because they take real work.
It is your system, so it changes with you. We support and extend what we build, and you own the code and the IP either way, so you are never stuck with us.
A first phase is usually 8 to 12 weeks, a full system 3 to 5 months. What actually sets the timeline is decisions rather than code, because projects slow down when nobody on the client side can settle how a process should work.

Tell us what you’re working on and we’ll discuss the right next step

Please type at least two characters
Please type at least two characters
Please use a valid email format (e.g. example@mail.com)
Please type at least two characters
Thank you
Your submission has been received
Close
Something's not right
Please try submitting the form again
Close

Book a call, or start with a discovery. Bring the paperwork you hate most.

Contact us